Privacy Policy

Privacy and Security

Oslers Solicitors is committed to protecting your privacy and the personal information that we hold about you.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

This privacy notice explains how we collect, use, store and share personal information and the rights you have in relation to your information.

Who we are

Oslers Solicitors is a partnership authorised and regulated by the Solicitors Regulation Authority. References to "we", "us" or "our" in this privacy notice are to Oslers Solicitors.

What information we hold about you

During the course of our business, it is necessary for us to process personal information about a range of individuals. We take the protection of this information seriously.

We collect personal information from our clients and people making enquiries with Oslers Solicitors to the extent necessary to provide our services. In addition to information that you provide directly to us, we may receive information about you from professionals engaged by you, other parties involved in a legal matter, people connected to you and public sources.

We may need to obtain identification and other information from you in order to act for you and to meet our legal and regulatory obligations. We may verify this information using third parties, which may involve providing them with information that you have given to us. If you do not provide information that we reasonably require, we may be unable to act for you.

We may also collect personal information about other people in the course of providing legal services to our clients. This may include another party to a legal matter, a witness, employee, director, partner, trustee, beneficiary or another person connected with our client or the matter on which we are advising.

If you apply to work with us, we will collect personal information that you provide as part of your application. We may also receive relevant information from third parties such as referees and public sources.

When you use our website or contact us through it, we may also collect information that you provide to us together with limited technical information about your use of the website. Further information about cookies is provided below.

How we use your information

We will only process personal information where we have a lawful basis for doing so. Depending on the circumstances, we may process your information:

• where it is necessary to enter into or perform a contract with you;
• where processing is necessary to comply with a legal or regulatory obligation that applies to us, including our professional obligations, anti-money laundering requirements, court rules and other applicable laws;
• where you have given your consent, in which case you may withdraw that consent at any time; or
• where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include providing legal services to our clients, undertaking conflict checks, completing and submitting applications to the Legal Aid Agency, improving and developing our services, administering our business and establishing, exercising or defending legal rights.

Special category and criminal offence data

Because of the nature of legal work, some matters may require us to process special category personal data. This can include information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health, sex life or sexual orientation.

We will only process special category personal data where an appropriate condition under data protection law applies. This may include where you have given explicit consent, where processing is necessary to protect vital interests in circumstances where consent cannot be obtained, or where processing is necessary for the establishment, exercise or defence of legal claims or in connection with legal proceedings.

We may also process personal data relating to criminal allegations, investigations, proceedings, convictions or offences where this is necessary in connection with the legal services we provide or our legal and regulatory obligations. We will only process such information where permitted by applicable data protection law.

Who we may share your information with

We may disclose personal information where it is necessary and lawful to do so. Depending on the circumstances, this may include disclosure:

• to our infrastructure and service providers where necessary for them to provide services to us;
• to our regulatory bodies, the Legal Aid Agency and external auditors;
• to courts and court staff;
• to counsel, experts, actuaries, financial advisers, insurers and other professional advisers;
• to Cafcass, social workers, government bodies and departments where relevant to a matter;
• to our client and other people or organisations where necessary to progress a matter on which we are advising;
• to law enforcement, regulatory or other competent authorities where required or permitted by law, including in connection with an investigation or the prevention or detection of unlawful activity; and
• to a third party in connection with a sale, transfer or reorganisation of some or all of our business, where applicable.

As solicitors, we are subject to professional duties of confidentiality. We will not disclose confidential information unless we are permitted or required to do so.

International transfers

Some of our infrastructure and service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable UK data protection legislation.

How we keep your information secure

We use appropriate technical and organisational measures to safeguard personal information against unauthorised or unlawful access, use, disclosure, alteration or loss. Access to personal information is restricted to those who require it for legitimate business purposes.

Where we use third parties to process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.

How long we keep your information

We do not keep personal information for longer than is necessary. Our retention periods take account of the purposes for which information is held and our legal, professional and regulatory obligations.

Generally, personal information held in relation to a legal matter on which we are advising will be retained for a minimum period of seven years. Depending on the circumstances of the matter, we may be required to retain information for longer, for example where there is an ongoing financial commitment, where the matter involves minor children, or where another legal or regulatory reason requires longer retention.

Other personal information will be retained only for as long as is reasonably necessary for the purpose for which it was collected or as required by law.

Marketing

We may contact you about our services where we have a lawful basis to do so. Where consent is required, we will only send marketing communications where the necessary consent has been obtained.

You can ask us to stop sending marketing communications at any time by contacting us using the details below or by using any unsubscribe facility provided with the communication.

Your rights

Depending on the circumstances and the lawful basis on which your information is processed, data protection law may give you rights including the right to:

• request access to personal information that we hold about you;
• ask us to correct personal information that is inaccurate or incomplete;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the processing of your personal information in certain circumstances;
• object to certain processing of your personal information;
• receive or transfer certain personal information in a portable format where the right to data portability applies; and
• withdraw consent at any time where we rely upon your consent to process personal information.

These rights are not absolute and exemptions may apply. For example, we may need to retain information to comply with our legal or regulatory obligations or where it is required in connection with legal proceedings, legal advice or the establishment, exercise or defence of legal rights.

If you wish to exercise any of your rights, please contact us using the details below. We may ask you for information reasonably necessary to confirm your identity and deal with your request.

If you have concerns about the way in which we process your personal information, we would encourage you to contact us in the first instance. You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

Contact us about data protection

If you have any questions about this privacy notice or the way in which we handle your personal information, please contact:

Oslers Solicitors
Telephone: 01223 792331
Email: cambs@oslers.co.uk

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in the law, our services or the way in which we process personal information. The current version will be published on our website.

Cookies

What are cookies?

Cookies are small text files that are stored on your computer, tablet, mobile phone or other device when you visit a website. They can be used to make websites work, remember preferences and provide information about how a website is being used.

First-party cookies are set by the website that you are visiting. Third-party cookies may be set by external services used on a website. Some cookies last only for the duration of your browsing session, while persistent cookies remain on your device for a specified period or until you delete them.

How we use cookies

We use cookies and similar technologies for the operation of our website and, where you have chosen to allow them, to help us understand how the website is used and to support third-party or embedded content.

Our website uses the following categories of cookies:

Necessary cookies

Necessary cookies are required for core website functions, including storing your cookie preferences. These cookies cannot be switched off through our cookie preference controls because the website requires them to provide the relevant functionality.

You can configure your browser to block or alert you about cookies, although blocking necessary cookies may cause some parts of the website not to function correctly.

Analytics cookies

Analytics cookies help us understand how visitors use our website, for example by allowing us to measure visits and understand how people move around the site. This information helps us assess the performance of the website and identify ways in which it can be improved.

Analytics cookies are optional and can be accepted or rejected through our cookie controls.

Social and third-party cookies

Our website may contain content or services provided by third parties, such as embedded videos, social media content or interactive maps. These providers may use cookies or similar technologies when their content or services are enabled.

These cookies are optional and can be accepted or rejected through our cookie controls. Third-party providers are responsible for their own use of information and may change their cookies and privacy practices from time to time.

Managing your cookie preferences

When you first visit our website, you can choose whether to accept optional cookies. Necessary cookies remain active because they are required for the website to function correctly.

You can change your choices through the website’s Customise Cookies controls.

You can also control or delete cookies using your web browser. Most browsers allow you to view and delete existing cookies, block some or all cookies and change the way cookies are handled. Blocking cookies through your browser may affect the operation of this and other websites.

Terms of Use

The information contained on this website is provided for general information purposes only and does not constitute legal advice. You should not rely upon information on this website as an alternative to obtaining advice about your particular circumstances from a suitably qualified legal professional.

Although we take reasonable care to keep information on this website accurate and up to date, we do not guarantee that all information will at all times be complete, accurate or current.

Use of this website does not create a solicitor and client relationship between you and Oslers Solicitors. A solicitor and client relationship will only arise where we have agreed to act for you.

This website may contain links to websites operated by third parties. These links are provided for convenience and information only. We are not responsible for the content, security, availability or privacy practices of third-party websites.

Nothing in these terms excludes or limits any liability which cannot lawfully be excluded or limited.